![]() ![]() Many users have filed complaints with the Consumer Financial Protection Bureau, saying that Chime has unexpectedly closed their accounts and sometimes kept them from accessing their money. In a 2021 settlement with The Commissioner of Financial Protection and Innovation, Chime agreed to make it clear in future advertising that it is not a bank. Chime used the URL "" as well as using the words "bank" and "banking," even though the company is not licensed to operate as a bank in any jurisdiction. There has also been government action against Chime. The BBB states that Chime has a poor grade because it has a high volume of customer complaints and takes a long time to respond to some complaints. The BBB gives Capital One an A+ and Chime a B+. The Better Business Bureau measures companies' trustworthiness by evaluating responses to customer complaints, honesty in advertising, and transparency about business practices. ![]() Show Pros, Cons, and More chevron down icon An icon in the shape of an angle pointing down. ![]()
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